TERMS OF SERVICE

This Agreement applies to anyone who purchases a monthly membership pass, class credits, or drop-in classes from Fluxx CycleHouse. Please read these terms and conditions carefully.

The terms and conditions of this Agreement are subject to change at any time, without prior written notice to you.

Any changes will be incorporated into the terms and conditions posted to Fluxx CycleHouse’s website from time to time.

1. Services and Hours

At Fluxx CycleHouse, we offer indoor cycling classes and weight training/conditioning classes at different times during the day. We can change the types of classes, equipment, or services we offer.

Our usual hours are from 5:30 AM to 8:30 PM on weekdays and from 7:30 AM to 2:00 PM on weekends, but these hours can change. We might be closed on some holidays, and we may change our hours of operation.

2. Registration and Account

To use Fluxx CycleHouse’s services, you must be at least 18 years old or have the permission of a parent or legal guardian. Registration of minors (ages 13-17) must be completed in person at the studio with a parent or legal guardian present. If you are between the ages of 13 and 17, you may register on our website only with the involvement of a parent or guardian as well as a signed waiver in person at the studio.

You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date.

You are responsible for maintaining the security and confidentiality of your account credentials. You must notify us immediately if you suspect any unauthorized access to or use of your account.

3. Payment

You agree to pay all applicable fees and charges for the services provided by Fluxx CycleHouse in advance to reserve your spot in a class.
Fluxx CycleHouse reserves the right to change pricing at any time. Any changes will be communicated to you in advance.

Membership:

All memberships are charged on the date of purchase (unless otherwise specified) and is active upon first check in.

When you sign this agreement, you allow us to take your monthly payment automatically. You’re responsible for paying what you owe. Our monthly memberships are available on auto-renewal ONLY. Monthly membership riders are required to keep a valid card on file. If your card is declined you have to make a payment before your account will be unfrozen. Month to month pass memberships can be cancelled anytime with 30 days notice. Notice must be provided in person or via email at hello@fluxxcyclehouse.ca. Notice cannot be provided via Facebook, Instagram or text. Your membership will continue to renew on a month-to-month basis until you cancel it.

6 month commitment memberships may not cancel before the 6 months is up. A doctors note will allow for an account freeze for up to a maximum of 30 days.

Class Credits: If you buy class packs and don’t use them, they expire as follows:

  • Drop in expires after one month of purchase.
  • 5 class pass expires after three months of purchase.
  • 10 class pass expires after six months of purchase.
  • 20 class pass expires after one year of purchase.
  • 2 Classes for $25 pass expires after 3 months of purchase.

This applies to gift cards and online e-cards. All credits are non-refundable.

Drop-In Classes: You pay for a single class and receive access to booking one week from that date/time. You will have an option to purchase an Advanced Drop-In that will give you access to booking two weeks in advance. Once you pay, it’s non-refundable. If you don’t use it within one month, you lose it.

4. Return Policy

All sales are final. No refunds for classes. Merchandise sales are also final, but we might exchange or give store credit for items in good condition.

5. Membership Cancellation Policy

Membership Commitment

Our membership commitment is either on month to month basis or a 6 month commitment with a month to month renewal following. Pre-sales may allow for no commitment period which may last for a limited time. A commitment period may be assigned to memberships at a later date. All of which can change.

Medical Freeze

If you are medically unable to use your commitment membership due to a documented medical condition, you have the option to freeze your account for up to a maximum of 30 days. To initiate a medical freeze, we require a physician’s note confirming your inability to physically use Fluxx CycleHouse’s facilities and services. This note should be provided in writing.

Non-Medical Freeze

If you wish to freeze your membership for reasons other than medical conditions, fees may apply. Please contact our customer support for details on non-medical freeze fees.

We are committed to providing our members with the flexibility and support they need to maintain their memberships under various circumstances. If you have any questions or need assistance with freezing your membership, please reach out to our customer support team at hello@fluxxcyclehouse.ca.

We appreciate your membership and look forward to assisting you with any membership-related concerns.

6. Class Cancellation & No-Show Policy

You must cancel a class at least four hours before it starts to avoid a loss of credit or a charge to your account. If you cancel within the four hour window prior to class, you will lose your class credit if you purchased a credit pack or drop in. If you have a monthly membership, your account will be charged a $10 late cancellation fee. However, monthly memberships are offered one waiver of late cancellation fee per billing interval or per 3 month billing interval depending on the membership you’ve purchased and only at the request of the account holder. Such request must be made in person, by phone call or email. Cancelling your reservation may only occur through the app, your account on our website or by calling the studio and speaking with a member of our team.

If you have a reservation for a class but fail to attend, you will lose the class credit if you purchased a credit pack or drop in. Monthly membership holders will be charged a $20 fee.

You are solely responsible for managing your class reservations, waitlist and cancellations. When arriving at the studio you are responsible for checking in with our front desk team. If you are not signed in within 5 minutes to the start of class, your spot may be released to another participant on the waitlist.

7. Late Policy

Classes start on time. Once the doors to the class studio are closed, entering is not permitted.

8. Waitlist Policy

Please treat a spot on the waitlist the same as if you are reserved in the class. Up to one hour prior to class start time, the system will auto-populate clients into class from the waitlist as other clients with confirmed spots cancel and bikes will be assigned as such. If you can no longer attend the class, cancel your waitlist spot to ensure you aren’t added to the class close to as you will be subject to late cancellation fees as per our late cancellation fee schedule.

If you book multiple classes or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. Fluxx CycleHouse staff cannot be held responsible for accidental bookings by clients or double bookings, or double waitlisted classes made by clients. Late cancel and no-show penalty fees apply if you do not cancel within the bounds of the cancellation policy.

9.Conduct and Rules

You agree to follow all rules, guidelines, and instructions provided by Fluxx CycleHouse and its instructors & coaches.

We ask that you treat our staff and fellow customers with respect and courtesy. Discriminatory, abusive, or disruptive behaviour will not be tolerated.

10. Intellectual Property

All content and materials provided by Fluxx CycleHouse, including but not limited to class content, logos, and branding, are our intellectual property and are protected by copyright and trademark laws.

We grant you a limited, non-exclusive, non-transferable license to use our materials for your personal, non-commercial use while using our services.

11. Changes in Rules and Policies

We can change these rules anytime, so check our website for updates.

12. Termination

Fluxx CycleHouse reserves the right to terminate or suspend your access to our services at our discretion if you violate these Terms or for any other reason without prior notice.

13. Height Requirement

For safety reasons, you must be at least 4’11” to take our cycle classes.

14. COVID-19

I understand and agree to the following:

  • That COVID-19, as declared by the World Health Organization, is a global pandemic. It is highly contagious and primarily spreads through person-to-person contact. To reduce its spread, governments and health agencies recommend social distancing and may restrict gatherings of people in many areas.
  • While Fluxx CycleHouse has implemented measures to minimize the risk of COVID-19 transmission, they cannot guarantee that you, your children, or your family members will not contract the virus while attending their classes.
  • Participating in Fluxx CycleHouse classes could potentially increase the risk of COVID-19 for you and your loved ones.
  • By signing this agreement, I acknowledge the contagious nature of COVID-19 and willingly accept the risk of exposure or infection while attending Fluxx CycleHouse.
  • I understand that such exposure or infection may lead to personal injury, illness, permanent disability, or even death.
  • I am aware that this risk can result from the actions, negligence, or omissions of myself, Fluxx CycleHouse, their employees, instructors, staff, volunteers, program participants, and their families.
  • I voluntarily agree to take responsibility for all the risks mentioned above and accept sole liability for any injuries, illnesses, damages, losses, claims, liabilities, or expenses I or my children may experience in connection with my participation at Fluxx CycleHouse.
  • On behalf of myself and my children, I release Fluxx CycleHouse, its employees, agents, and representatives from any claims, including all forms of liabilities, actions, damages, costs, or expenses related to these risks, regardless of whether a COVID-19 infection occurs before, during, or after participating in any Fluxx CycleHouse program.
  • I acknowledge that Fluxx CycleHouse has the right to refuse service at their discretion.

15. Other Rules

Our classes are intense, with loud music and dim lighting. It can get hot. If you don’t like this, ask our staff for options.

16. Right to Refuse Service

Fluxx CycleHouse reserves the right to refuse service at its sole discretion.

17. Disclaimers and Limitation of Liability

I acknowledge and agree to the following:

  • Fluxx CycleHouse is not responsible for safeguarding my personal belongings during my attendance at their classes.
  • I understand that participating in Fluxx CycleHouse indoor cycling classes, strength & conditioning classes, yoga classes, any/all events or any other classes Fluxx CycleHouse may offer, can be physically demanding and carries a risk of personal injury, property loss, or even death.
  • I am aware that any and all exercises, including but not limited to indoor cycling, strength & conditioning and yoga can strain my cardiovascular and musculoskeletal systems, and there’s an inherent risk of injury in any exercise program, including those at Fluxx CycleHouse.
  • Before joining Fluxx CycleHouse, I either underwent a physical examination or obtained permission from my physician to participate in cardio-based exercise. If I’m pregnant, I also either received medical approval or chose to participate voluntarily.
  • I certify that I am physically well and do not have any medical conditions, impairments, diseases, or illnesses that would prevent my participation or increase the risk of injury or illness during indoor cycling, strength & conditioning and/or yoga.
  • In exchange for being allowed to participate in Fluxx CycleHouse activities and using their facilities and equipment, I release Fluxx CycleHouse, its officers, agents, employees, representatives, and others from any responsibility or liability for injuries or damages resulting from my participation or equipment use.
  • I agree not to sue Fluxx CycleHouse or its members for personal injuries, property damage/loss, or wrongful death, whether due to negligence or any other reason.
  • I release all parties mentioned above and anyone else affected by this agreement from any claims.
  • I understand that I participate at my own risk, and Fluxx CycleHouse reserves the right to refuse service at their discretion.

    18. Governing Law and Jurisdiction

    These Terms are governed by the laws of British Columbia, Canada, and any legal disputes shall be resolved in the courts of British Columbia.

    If you have any questions or concerns about these Terms, please contact:
    Kelly Trenouth, Owner
    @604-799-8083 or hello@fluxxcyclehouse.ca

    PRIVACY POLICY

    (Last Updated: November 2023)

     

    Introduction

    At Fluxx CycleHouse (“we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (“Services”). By using our Services, you consent to the practices described in this Privacy Policy.

    Information We Collect

    We collect various types of information to provide and improve our Services. The types of information we collect may include:

    • Personal Information: This may include your name, email address, phone number, and billing information when you sign up for our Services, make reservations, or make purchases.
    • Usage Information: We collect information about your interactions with our Services, including your browsing activities, class reservations, and usage of our mobile application.
    • Location Information: We may collect your precise location information with your consent to provide location-based services, such as finding nearby studios.
    • Device Information: We may collect information about your device, including its type, operating system, unique device identifiers, and mobile network information.
    • Communication Data: If you contact us, we may collect and store records of your communications with us, including emails, chat messages, and phone calls.
    • Health and Fitness Data: To ensure your safety during our fitness classes, we may collect information related to your health and fitness levels. This information is collected for your benefit and used for class customization and safety.

    How We Use Your Information

    We use the collected information for various purposes, including:

    • Providing Services: To offer and fulfill our fitness classes, memberships, and reservations.
    • Improving Services: To analyze usage patterns, track user preferences, and enhance our Services’ functionality.
    • Communicating with You: To respond to your inquiries, provide updates about our Services, and send transactional notifications.
    • Marketing and Promotions: To send you marketing materials, newsletters, and promotional offers that may interest you. You can opt-out of these communications at any time.
    • Safety and Security: To ensure the safety of our members and staff, and to protect against fraud and unauthorized access to our Services.

    Information Sharing

    We may share your personal information with third parties in the following circumstances:

    • Service Providers: We may share your information with trusted service providers who assist us in delivering our Services, such as payment processors, email service providers, and analytics services.
    • Legal Obligations: We may disclose your information when required by law, government authorities, or to protect our legal rights.
    • Business Transactions: If we undergo a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

    Your Choices

    You have several rights regarding your personal information:

    • Access: You can request access to the personal information we hold about you and receive a copy of that information.
    • Correction: You can request that we correct any inaccurate or incomplete personal information we have about you.
    • Deletion: You can request the deletion of your personal information, subject to certain legal limitations.
    • Opt-out: You can opt-out of receiving marketing communications from us.

    Data Security

    We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

    Consent for Photography

    Under British Columbia’s privacy laws, we respect your privacy rights and will not capture or use any images of our members without their express consent. This includes photographs, videos, or any other form of visual or audio recording. Consent for photography may be obtained as follows:

    • Written Consent: Members may provide written consent for specific photography or recording purposes, such as promotional materials, social media, or marketing campaigns.
    • Verbal Consent: In some cases, verbal consent may be obtained when recording or capturing images during a class or event. Verbal consent will be documented.

    Photographing Other Members

    We respect the privacy and consent of all our members. Please refrain from taking photos of other members during classes or within our facility without their explicit consent. Respecting the privacy of fellow members is essential to maintaining a comfortable and safe environment for everyone. If you wish to take photos within our facility, always seek permission from those you intend to photograph and respect their decision, whether they grant or deny consent.

    Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website, and the date of the latest revision will be indicated.

    Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@fluxxcyclehouse.ca